Customer Engagement Intern, VI Engage

Remote (EST)

About The Position

VI is the market leading Enterprise-AI platform for health, serving the world’s largest health organizations — from Fortune 500 health providers to pharma and consumer brands — helping them maximize acquisition, enrollment, engagement, retention, and health outcomes. Vi offers 3 main product lines: Acquire, Engage and Transform.


Backed by $60M+ in R&D, our powerful platform serves over 100 million members daily — and growing. We are based in New York, Austin, Nashville & Tel Aviv. This role can be based anywhere in the US. Reporting to the Senior Manager of Customer Operations.


This paid internship role will support strategic engagement initiatives for VI Engage across healthcare and fitness partnerships. The Customer Engagement Intern will report software usage throughout the customer partnership and use generative AI to extrapolate learnings resulting in improvements to the product for the end user. This role is critical to adding customer value by ensuring positive user experience and compliance (usage) to achieve projected ROI for customer retention.

Responsibilities

  • Completes task-focused projects 
  • Pulls reports from web-based tools
  • Maintains documentation

Requirements

  • Proficient in Google Sheets and Google Docs 
  • Possesses or desires to develop self-management skills
  • Demonstrates curiosity and patience in a dynamic environment

Advantages

  • Two years of previous job experience
  • Computer Science & Technology, Communications, Business focused (in school or previous jobs)
  • Personal passion for health and wellness (work experience +bonus)