Director, Client Services – Pharma

REMOTE (EST/CT)

About The Position

Role Summary

You will be responsible for owning and expanding Viโ€™s most strategic enterprise client relationships through a highly strategic, performance-driven lens. This role sits at the intersection of client leadership, omni-channel media execution, SaaS platform management, and strategic audience targeting, ensuring that Viโ€™s audience generation and performance marketing solutions deliver measurable business impact.

You will serve as the primary technical and commercial partner to senior client stakeholders, including VP- and C-level executives, guiding them through complex digital media strategies, performance optimization, and data-driven decision-making. 

This role works closely with Viโ€™s Account Management, New Business, Client Performance, and Product teams to ensure technical execution aligns with commercial strategy and client objectives.


๏ปฟKey Responsibilities

Provide Digital Marketing Leadership

  • Guide clients on omni-channel digital media planning, including interaction with ideal audiences, channel mix, budget allocation, and performance tradeoffs
  • Advise on performance marketing strategies across paid social media, paid search, programmatic, and native advertising
  • Serve as a trusted advisor on how data, targeting, and measurement drive scalable growth

Program Advocacy & Customer Success 

  • Proactive Risk Mitigation: Implement Strategies to proactively identify issues either in-platform or with our strategy before they become client facing problems
  • Escalation Point: Serve as the final escalation point for complex technical issues that threaten client adoption
  • Client Roadmap: Oversee the creation and execution of roadmaps and ensure integration

Data-Driven Storytelling & Visualization

  • Leverage performance data and data visualization tools to tell clear, compelling stories to technical and non-technical stakeholders
  • Translate complex analytics into actionable insights that influence executive decision-making

Cross-Functional Collaboration

  • Partner closely with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations
  • Advocate for client needs internally while balancing operational realities and product direction


๏ปฟWhat Weโ€™re Looking For

Deep Performance Marketing Expertise

  • Strong background in digital media planning and buying, performance marketing, and audience generation
  • Comfort advising on omnichannel strategies, attribution, measurement frameworks, and optimization

Performance Based Mindset & Analytical Fluency

  • Ability to clearly define success metrics per client, and ensure measurement is in place for optimal tracking
  • High technical aptitude with data visualization and analytics tools
  • Ability to understand, interpret, and communicate complex performance and audience data

Client-Facing Leadership

  • Extensive experience working directly with VP- and C-suite stakeholders
  • Ability to build trust, influence decisions, and operate as a strategic advisor

High IQ / High EQ

  • Strong ability to influence across technical, commercial, and executive audiences
  • Comfortable navigating ambiguity and competing priorities

Startup Mentality

  • Strategic, entrepreneurial, and adaptable
  • Thrives in fast-moving environments where the process is still being built

Problem-Solving Orientation

  • Approaches complex challenges with rigor, creativity, and a solutions-driven mindset